Shipping & Delivery Policy
Almost everything we offer is digital and reaches you instantly. On the rare occasion we send something physical, here is how that works.
Digital products and courses
Courses, internships, diplomas, masterclasses, and community access are delivered digitally. Access is granted to your store account and learning portal as soon as your payment is confirmed, usually within a few minutes.
For live cohorts, access opens right away and the live sessions begin on the published start date. Joining details and the schedule are shared by email and through your cohort group. There is no physical shipment and no shipping charge for digital products.
Physical items
Occasionally we sell a physical item, such as a journal or an art kit. For these:
- Where we ship. Within India. International shipping may be offered at checkout where available.
- Processing. Orders are dispatched within 3 business days of purchase.
- Delivery time. Typically 5 to 10 business days after dispatch, depending on your location and courier.
- Charges. Any shipping charge is shown at checkout before you pay.
- Tracking. Where available, tracking details are emailed once your order ships.
Delays
Once an order is handed to the courier, delivery is in their hands. We are not responsible for delays caused by couriers, incorrect addresses, or events beyond our control, though we will help you follow up.
Damaged, defective, or wrong items
If a physical item arrives damaged, defective, or incorrect, tell us within 48 hours of delivery with photos and we will arrange a replacement or refund. See our Refund & Cancellation Policy.
Delivery address
Please give a complete and accurate delivery address. We are not responsible for orders that fail to arrive because of an incorrect or incomplete address.
Contact us
Any question about an order? You can reach us at hello@sociallysouled.com or on WhatsApp at +91 91370 08686.