Refund & Cancellation Policy
We want you to be sure before you buy, because our courses are non-refundable once you are enrolled. Here is exactly how refunds and cancellations work.
Enrolments are final
Because our courses, internships, diplomas, masterclasses, and memberships are digital and delivered immediately, and because live cohort seats are reserved for you, all enrolments are final. We do not offer refunds or cancellations once you have enrolled and access has been granted or a cohort seat has been reserved.
Please review the course details, format, schedule, and what is included before you purchase. If anything is unclear, reach out to us first and we will gladly help.
Before you enrol
You are welcome to ask us anything before buying. Once payment is made and access is granted, the no-refund policy above applies.
If something goes wrong on our side
- Duplicate or wrong charge. If you are charged more than once or in error, we will refund the extra amount in full.
- You paid but cannot access. If a technical issue prevents access and we cannot resolve it, we will restore access or refund that purchase.
- We cancel a cohort. If we cancel a live cohort before it begins, you may move to a future cohort or receive a full refund.
Genuine hardship
We are human. If something serious has happened, write to us and we will do our best to help, which may include moving you to a later cohort at our discretion. This is a goodwill gesture, not an entitlement, and does not change the policy above.
Physical items
For the occasional physical product (such as a journal or kit), we replace or refund only items that arrive damaged, defective, or incorrect. Tell us within 48 hours of delivery with photos, and we will make it right. Digital products remain non-refundable. See our Shipping & Delivery Policy.
How to raise a request
For any approved refund situation above, contact us with your order number. You can reach us at hello@sociallysouled.com or on WhatsApp at +91 91370 08686. Approved refunds are returned to your original payment method, usually within 5 to 7 business days after they are processed, depending on your bank or provider.